Description of our hospital ward
Our facility is committed to providing ideal conditions for your hospital stay. We provide high-quality care in a comfortable, impeccably clean environment. With us, the human aspect is just as important as the medical one, which is why we give you a warm welcome and look after your well-being. As part of our quality approach, our meals are prepared by a chef under the supervision of nutrition and dietetics professionals.
When it comes to your medical care, our resident doctors review all patients’ files every morning, in collaboration with the nursing staff. What’s more, we take care of you even after you leave, providing you with the necessary documents, such as prescriptions, and giving you the appropriate advice for your recovery.
At the Centre Hospitalier Régional de Saint-Louis, we believe that the quality of our services should not be reflected negatively in our prices. Our prices are competitive and in line with those of our competitors, while guaranteeing a high quality of service.
Admission
When you are admitted, you will need to provide administrative documents such as your identity card, your insurance card and a letter of guarantee. You’ll also need to provide medical information such as your health record, prescriptions, test results, X-rays, electrocardiograms, blood type and a letter from your GP. The letter of guarantee is important because it determines the room category to which you are entitled.
In emergencies, you can be admitted without full administrative formalities. However, you or a loved one will need to present the necessary documents to the Admissions Office as soon as possible.
Day hospitalization
If you are admitted as an outpatient, you will be seen by a doctor, undergo tests and/or receive the care you need to go home the same day.
Prolonged hospitalization
If you are admitted for extended hospitalization, you will stay at the clinic for a longer period of time.
Rooms
The Centre Hospitalier Régional de Saint-Louis has a good bed capacity, divided into two room categories: double rooms with two beds for two patients, and single rooms with one bed for one patient.
Accompanied by a relative
We understand that staying in hospital can be emotionally taxing. If you wish, you can ask a relative to accompany you during your stay. A bed and meals can be provided on request. However, it is important that companions observe certain rules, such as not disrupting patient care, not exposing the patient to a contagious disease and not disturbing the rest of other patients.
Food and nutrition
Menus are prepared by a chef in line with the dietician’s nutritional recommendations. Your meals are prepared on site, guaranteeing quality and hygiene. Depending on your state of health and medical prescriptions, a personalized diet will be set up by our dietician.
Please note that meal times are determined by the organization of the care service.
Exit formalities
Only the doctor in charge can authorize your discharge. However, we respect your freedom. So, if you wish to leave the clinic against medical advice, you can do so after signing a waiver releasing the clinic from liability.
When you are discharged, you will be asked to pay for your stay and receive the results of your tests and additional examinations.
If the patient is a minor, the responsible person must be present at the time of discharge and provide identification.
Practical tips
What should you bring?
We recommend that you have the following items with you:
Toiletries kit: soap, shampoo, toothbrush, toothpaste, comb, deodorant, razor and shaving cream (for men).
Towel and washcloth.
Comfortable robe and underwear.
Non-slip slippers.
Case for dentures (if required).
Glasses case (if necessary) and tissues.
Currency to buy newspapers.
Medicines in their original packaging.
Walking aids (if required).
Complete, up-to-date list of your medications.
Make sure you take the things you need for everyday life.
Safety tips
The declines all responsibility in the event of loss of objects during hospitalization. For the safety of your valuables (money, jewelry, electronic devices, etc.), hand them in to reception for consignment. You are responsible for the objects and money you keep with you during your stay. We strongly advise you to take only the bare essentials with you.
Visiting patients
Visiting hours are as follows:
Morning: 11am to 1pm.
Evenings: 4:30pm to 8:30pm.
In order to respect patient rest, please observe the following rules:
Visits outside these times will not be accepted.
It is strictly forbidden to bring meals for patients.
The Centre Hospitalier Régional de Saint-Louis is a non-smoking facility, so smoking is strictly forbidden in rooms and on clinic premises.
Avoid talking out loud.
Put your phone on mute.
- identity card or passport
- certificate of coverage
The room
You can be accommodated in a private room and benefit from an accompanying bed. You must request it when you are pre-admitted.
Your request will be processed according to availability.
Please check with your insurance company for reimbursement of private room charges.
Your admission
If you do not wish your presence to be divulged, please let us know at reception. We’ll make the necessary arrangements.
Required documents
Don’t forget your medical records (health record, blood group card, X-rays, last prescription for personal medication, blood tests, etc.), which you can hand in to the nurses on duty.
Your personal belongings
- linen and toiletries (toothbrush, soap, toothpaste, shampoo, comb and hairbrush, razor, etc.),
- nightwear, dressing gown or bathrobe, and slippers,
- underwear,
- storage cases for dentures, hearing aids, contact lenses, glasses, etc.
You can be admitted on an emergency basis, without any prior administrative formalities.
These can be made later by friends and family to the receptionist during opening hours.
Your stay
Hygiene
Flowers are not allowed in care units. Bouquets of cut flowers are tolerated in the maternity ward.
To comply with hygiene standards, it is also forbidden to bring in food cooked outside the establishment.
Visit
Unless otherwise advised by a doctor, visits are permitted from 10 a.m. to 1 p.m. and from 4 p.m. to 9:30 p.m.
Your outing
Your discharge date is set by the referring practitioner for your hospitalization.
Outings take place in the morning, before 12 noon, after approval by your doctor.
The medical records provided on arrival (blood group card, X-rays, etc.) will be returned to you by the nursing staff.
If you are discharged against medical advice, we will ask you to sign a standard document stating that you have been informed of the risks involved.
Payment of accommodation costs
You must pay any hospitalization costs and fees not covered by your insurance.